Bad Luck's Privacy Policy — Your Data, Our Responsibility

Bad luck (https://badluck.ws) is fully committed to respecting your privacy. This Privacy Policy explains what information we collect when you use our platform, how that information is used, and the steps we take to keep your data safe.

By using bad luck's website, mobile app, or any related service, you agree to this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform.

This Privacy Policy applies to registered members, guest users, and anyone who visits the bad luck website or app. We follow international data protection standards and are committed to ensuring the security of your information.

Bad luck only collects information that is necessary to provide you with the best gaming experience and to keep our platform secure. Below is a detailed breakdown of the types of information we collect.

We never store your full bank card number or PIN. Sensitive payment information is processed directly through encrypted gateways.

Bad luck collects information through various methods. Each method is fully transparent and operates on the basis of your consent.

Direct Collection

You provide information directly when you register on bad luck, verify your account, make a deposit or withdrawal, or contact our support team.

Automatic Collection

When you visit our site, certain technical information is collected automatically, including your IP address, cookies, browser type, and session duration.

Via Third Parties

Trusted third-party services are used for identity verification and payment processing. These services operate under their own privacy policies and are bound by agreement with bad luck.

Bad luck uses the data it collects for specific and legitimate purposes only. Your information is never used for any additional or unrelated purpose.

• Account Management: To facilitate registration, login, password recovery, and account security.
• Payment Processing: To securely process deposits and withdrawals and to maintain your transaction history.
• KYC Verification: To verify age and identity as required by law and to prevent fraud.
• Customer Service: For the quick resolution of your complaints, questions, and issues.
• Promotions & Bonuses: To provide you with relevant offers and rewards.
• Responsible Gaming: To detect unusual gaming patterns and ensure your protection.
• Platform Improvement: To analyze user experience and improve service quality.
• Legal Compliance: To meet regulatory requirements and comply with legal obligations.

We never share your data with third parties for marketing purposes without your consent. You can opt out of email or SMS notifications at any time directly from our platform.

Bad luck does not sell your personal data. However, in certain limited cases, information may be shared with trusted partners.

When Information Is Shared

• Payment Processors: bKash, Nagad, or other approved payment gateways — solely for processing transactions.
• Identity Verification Services: With licensed verification agencies for the KYC process.
• Law Enforcement Agencies: Only the minimum necessary data in response to a court order or valid legal claim.
• Game Providers: Only the minimum data necessary to manage gameplay.

Bad luck uses cookies and similar tracking technologies to enhance your experience. Cookies are small files stored in your browser.

Cookie Type

• Essential Cookies: These are required to maintain your login session and run the platform's core functions — the site cannot operate without them.
• Functional Cookies: Used to remember your preferences, such as language and display settings.
• Analytics Cookies: Collects site statistics to help improve the user experience.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain parts of the site.

Bad luck uses industry-leading technology to protect your data. Our security framework is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication: An extra layer of verification to keep your account secure.
• Regular Security Audits: Independent third parties regularly audit our systems.
• Firewall & Intrusion Detection: Advanced technology to prevent unauthorized access.
• Data Backup: Regular encrypted backups are stored on secure servers.
• Staff Training: All our staff are trained in data protection.

In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

As a bad luck user, you have specific rights over your data. We respect these rights and make them easy to exercise.

Bad luck does not store your data indefinitely. Each type of data has a defined retention period.

• Account Information: For the duration of active account use and up to 5 years after closure, as required by law.
• Transaction Records: A minimum of 5 years, in accordance with financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Customer Service Logs: Retained for up to 2 years.
• Technical Logs: Automatically deleted after 90 days.
• Marketing Preferences: Takes effect immediately upon opt-out.

We are legally required to retain certain data for an extended period. Contact us for more details.

For any privacy-related questions, concerns, or complaints, please get in touch with our dedicated Privacy Team.

We take all privacy-related requests seriously and are committed to responding promptly. Upon receiving your complaint, we will provide an initial response within 72 hours and a full resolution within 30 business days.

Contact via email: support@badluck.ws — Write "Privacy Request" in the subject line.