Bad Luck's Terms & Conditions — Clear & Simple

Bad luck (https://badluck.ws) is an online gaming platform offering a wide range of games and betting services to players in Bangladesh and other regions. By accessing, registering on, or using any service on this platform, you are giving your full agreement to these Terms & Conditions.

Bad luck's terms and conditions may be updated at any time. Any changes will be announced on the site and communicated to your email. Continued use of the platform after changes take effect constitutes your acceptance of the updated terms.

Scope of Application

• These terms apply to the bad luck website, mobile app, and all associated services.
• It is your responsibility to ensure that online gaming is legal under the laws of your country of residence.
• Due to regional regulations, bad luck may be unable to provide services in certain countries or territories.

You must be at least 18 years old to register with bad luck. You are required to provide accurate and complete information during registration. Providing false or incorrect details gives bad luck the right to close your account at any time.

Account Registration Rules

• Each person may only register one account. Creating multiple accounts is strictly prohibited.
• The name, address, and payment details provided at registration must be accurate and truthful.
• It is your responsibility to keep your account password secure.
• Sharing or transferring your account to another person is strictly prohibited.
• If you notice any suspicious activity on your account, contact bad luck support immediately.

Verification Process (KYC)

Before processing a withdrawal, bad luck may verify your identity. You may be asked to provide a copy of your National ID, passport, or driving license. Withdrawals may be placed on hold until this verification process is complete.

Deposits and withdrawals at bad luck are completely secure and hassle-free. We support Bangladesh's major mobile financial services, including bKash, Nagad, and Rocket. All transactions are protected with SSL encryption.

Deposit Policy

• Minimum deposit amount: ৳300 (three hundred BDT).
• Deposits are usually credited instantly. If there's a delay, contact support within 24 hours.
• Only use payment methods registered in your own name.
• Deposits from third-party accounts are not accepted and will be returned.

Withdrawal Policy

• Minimum withdrawal amount: ৳500 (five hundred BDT).
• Withdrawals are typically processed within 15 minutes to 2 hours.
• KYC verification is mandatory for large withdrawal amounts.
• Withdrawals must be made using the same method used for the deposit.
• Maximum daily withdrawal limit: ৳50,000 (fifty thousand BDT).

Bad luck regularly offers a variety of bonuses and promotions. Eligibility requires meeting specific conditions. bad luck always publishes bonus terms transparently — no hidden conditions.

Wagering Requirements

Bonus funds cannot be withdrawn directly. To withdraw bonus money, you must meet the specified wagering requirements. The wagering conditions for each bonus are stated separately.

• Bonus validity periods are generally between 7 and 30 days.
• If the wagering requirements are not met within the specified timeframe, the bonus will be forfeited.
• Stacking multiple bonuses at the same time is generally not permitted unless explicitly stated.
• Bad luck reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is detected, your account may be suspended.

All games at bad luck run on internationally certified RNG (Random Number Generator) technology. Every game outcome is entirely random and impartial. bad luck does not influence game results in any way.

• If a technical issue occurs during gameplay, bad luck reserves the right to void the affected bet.
• Visit each game's info page for detailed rules on how to play.
• Disrespectful behaviour toward dealers or other players in live games is strictly prohibited.
• In Sports Betting, live odds may change after a match has kicked off.

The following activities are strictly prohibited on bad luck. Violating these terms will result in immediate account closure and all funds may be forfeited.

• Creating multiple accounts or using someone else's account.
• Attempting to exploit bonuses or promotions in bad faith (bonus abuse).
• Using software, bots, or automated systems to play games.
• Money laundering or any other illegal financial activity.
• Exploiting technical vulnerabilities or bugs in the platform for personal gain.
• Threatening or harassing other players or staff.
• Using or copying bad luck's intellectual property without permission.

Bad luck believes gaming is for entertainment, not addiction. That's why responsible gaming is our highest priority. Our platform offers several protective features that players can manage themselves.

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Limits: Set a time limit for continuous play.
• Break: Temporarily close your account for a set period of time.
• Self-Exclusion: If needed, you can permanently close your account for the long term.
• Reality Check: Get regular reminders about your gaming time and spending at set intervals.

If you are concerned about your gaming habits, please visit our Responsible Play page or contact our support team.

Bad luck reserves the right to close or suspend any account at any time, for any reason. In normal circumstances, the reason will be communicated and an opportunity to appeal will be provided.

Reasons for Account Closure

• Violation of terms and conditions.
• Evidence of fraudulent activity.
• Failure to complete KYC verification.
• Accounts that have been inactive for an extended period (over 12 months).
• Order from a court or regulatory authority.

Players may also request to close their own account at any time by contacting support.

Bad luck wants every player to have a great experience. If you have a dispute or complaint, please reach out to our support team first. We will do our best to resolve the issue quickly and fairly.

Complaints Process

• Step 1: Submit a complaint to support via live chat or email.
• Step 2: You will receive an initial response within 48 hours.
• Step 3: A final decision on complex matters will be provided within 7 business days.
• Step 4: If you are not satisfied with the resolution, third-party mediation is available.

In disputes regarding game outcomes, server logs will be considered the final and definitive record.

Bad luck reserves the right to update or amend these Terms & Conditions at any time. At least 7 days' notice will be given for any changes. In urgent situations (for legal or security reasons), changes may take effect immediately.

• The date of any change will always be shown at the top of the page as "Last Updated".
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes have been made will be considered your acceptance of the updated terms.