At Bad Luck Safe & Responsible Gaming Our Commitment

What Is Responsible Gaming and Why Does It Matter?

At Bad Luck, we don't just provide gaming entertainment — we make sure every player enjoys a healthy, safe, and controlled experience. Responsible gaming means knowing your limits, managing your time and money wisely, and never letting gaming become your top priority in life.

Online gaming is an exciting form of entertainment. But like anything, it can become a problem when taken too far. bad luck believes every player has the right to play at their own pace, within their own budget, and entirely by choice. Our responsible gaming policy exists to protect that right.

Online gaming is growing fast in Bangladesh. From younger generations to older adults, more and more people are turning to digital entertainment. In this context, responsible gaming has never been more important. We want you to play and have fun — just not at the expense of your daily life, family, or financial stability.

Our Core Policy

Bad luck's responsible gaming program is built on a set of core principles that are actively applied at every level of our platform.

• Age Verification: bad luck strictly prohibits anyone under 18 from opening a gaming account. Identity and age verification are mandatory at registration and before any withdrawal.
• Voluntary Limit Setting: You can set your own daily, weekly, or monthly deposit limits, loss limits, and session time limits.
• Reality Check: Automatic reminders will notify you at set intervals, letting you know how long you've been playing and how much you've spent.
• Self-Exclusion Feature: You can request to have your account locked for a specific period of time, whenever you choose.
• Support & Advice: If you feel like your gaming is getting out of control, our trained support team will guide you toward professional help.

Responsible Gaming Tools

Bad luck provides its users with a range of effective tools to help keep your gaming in check. These tools are completely free and can be activated at any time from your account settings.

• Deposit Limit: Set a cap on how much you can deposit daily, weekly, or monthly. Lowering your limit takes effect right away, but increasing it requires a 24-hour waiting period.
• Loss Limit: Gaming will automatically stop once you reach a set loss amount, protecting you from losing more money in the heat of the moment.
• Session Timer: Set how long you want to play in a single session. Once the time is up, the platform will automatically prompt you to take a break.
• Cooling-Off Period: Take a temporary break lasting anywhere from 24 hours to 6 weeks. Your account will remain locked for the entire duration.
• Self-Exclusion: Long-term self-exclusion is available for periods ranging from 6 months to 5 years. Once activated, it cannot be cancelled before the period ends.
• Reality Check Notification: Set reminders every 30 minutes, 1 hour, or 2 hours to help you stay aware.

Minor Protection

Bad luck strictly prohibits gaming by anyone under 18. Age verification is mandatory during registration, and any account that raises suspicion is immediately reviewed.

If you share a device with family members, make sure younger siblings or children cannot access your gaming account. To do this:

• Create separate user profiles on the device.
• Always log out after each session and avoid saving your password in the browser.
• Use app locks or screen time controls.
• Never share your login credentials with anyone.

Help & Professional Advice

If you or someone you know feels that gaming is becoming a problem, seeking help is not a sign of weakness — it takes real courage. bad luck is always here for you.

Our support team is available 24/7 via live chat and email (support@badluck.ws). No matter how small your concern, we'll listen carefully and help you take the right steps.